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Name:
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lamont
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Subject:
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Woops
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Date:
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8/17/2008 4:20:20 PM
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Just curious. Did anyone sign up for Charter's cable internet for 14.95 a month? I did and just wow. How do companies like this stay in business? Understand, I live 165 miles from Lake Martin so, I pretty much waste a whole day and a lot of gas money coming over for my confirmed appointment. First appt., they never showed up at all and never returned my calls. I came back a week later for my second attempt. They will be at my lake house between 8:00 and 12:00. Noshows again.
I started traveling up their food chain. 7 phone calls, 2 supervisors and 2 managers later they finally track down the "technicians," back to that in a moment, and assure me they will be there by 3:00. 3 more phone calls and 2 hours later at 5:10, the 2 "technicians" show up with a cable box for my TV. I calmly explain to these 2 fellows, who could not have been over 16 years old, I already have Charter Cable TV and I had ordered cable internet. To my utter surprise, yes sarcasm intended, they didn't have the proper equipment for that but, they would wait for a technician to bring it. For the next hour and a half, they sat in their truck and watched me, a 50+ dude, cut my grass. Finally, about 7:00, the other tech came with the modem and left. Well, well...... no cable wire. By this time I had had it and sent them home with their promise, they would go by the warehouse, pick up the essentials and return no later than 8:00 in the morning as I had to leave for an appt. at 8:45.
No shows once again. At this point, I lost all resolve and gave up. Oh well, at least the manager promised me free installation and the first month free. So, in immortal words of Bill Murray in Caddieshack, "At least I got that going for me."
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