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but they are probably afraid of everyone else that had done exactly what you did and they don't want more claims.
btw, they cannot refuse to notify their carrier. If I were you, I would put something to both parties in writing requesting payment within a certain time period. Tell them to place their carrier on notice, list your reasoning why you feel they are at fault. Send the letters regular and certified. That way, if you do have to go to court, you will be able to show the judge that you tried to resolve it without litigating.
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