Name:   Lifer - Subject:   Try this first. Date:   9/22/2016 10:00:10 AM

I k own nothing about TurboTax but try this work around.  Just go to the website and start from scratch setting up another account. When you enter the same email address that is associated with the old account you will most likely get an error message telling you that email already exists and most likely give you options to update/edit the old account.  It will only take a few minutes to try and is free. Even if you buy a new disk if you try to register it to the same email you should get the same error message.  Since every email is unique it is what is used as the identifier of the amount.   Good luck.

An after thought. It seems to me an accounting operation would not send out auto notice as the card approached expiration. I've gotten these in the past. I would check my spam folder to make sure there wasn't a notice with a  link to correct/edit the card info.