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	Name:	Swimmer27 -
	Subject:	About Charter
	Date:	8/4/2008 3:06:01 PM

My internet has been sloppy for weeks now, but it was really bad at the first of last month. I put in a service call. The guy came out. I told him it was an intermentent problem and at that moment was working fine, but might go out at any minute. He told me he had been to two other houses on my street already that day and it was in 'the hard line'.

When I looked at this months statement I had a charge of $26 for 'service call'. I called them and got somebody in customer no service. He kept insisting it was a legitamite charge. I asked how that could be when the problem was in their "line". He looked up the service ticket and asked me why I 'refused diagnostic'. I told him I didn't and related what the tech had told me. Three different times he claimed that they were not going to remove the charge since I refused diagnostics. We went back and forth several times and he assured me he was 'reading the ticket that was generated after the techs visit'. I assured him the ticket I signed said 'problem in hard line'. After several minutes of 'disscusion' that was growing more and more heated I made sure to 'rattle' the ticket I had in my hand so he could hear it and said "well lets compare our tickets", and then read off the ticket number and tech number from the sheet I had signed. Immediateley he said, give me just a moment and I will credit this charge.

Bottom line is, if I had not kept that ticket and let them know that I had absolute proof of what I signed I would have been stuck with that bogus charge. Now whether this was an isolated case with a crooked tech, or an institutional method of boosting revenue will never be known. But if you call them out, make sure you keep what you sign!!

And for the record, my connection is still crap. It won't even hold a stream for more than a few minutes and the majic jack phone is useless.

Other messages in this thread:

View Entire Thread

About Charter - Swimmer27 - 8/4/2008 3:06:01 PM

About Charter/Swimmer? - Mack - 8/5/2008 7:22:44 PM

About Fiber - Webmaster - 8/6/2008 3:53:20 AM

About Fiber - Mack - 8/6/2008 11:10:58 AM

About Charter - Cold_Water_Hybrid. - 8/11/2008 8:00:16 PM

About Charter - Advice - Maverick - 8/5/2008 10:32:59 PM

About Charter - Advice - Swimmer27 - 8/6/2008 10:25:24 AM

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